// Evert Jan de Theije & Jelle Wilders
Transforming parcel and notification tracking: Lessons, pitfalls, and insights from PostNL's event-streaming journey
Abstract:
Curious if your latest online order will arrive on time? PostNL, the largest postal service in the Netherlands, has revolutionized its parcel tracking with a state-of-the-art event-streaming platform. Developed in collaboration with Axual, this system processes over 100 million messages daily, ensuring real-time tracking and notifications. In this break-out, PostNL will share insights into the lessons learned, pitfalls to avoid and a behind-the-scenes look at how it all works.
Speakers:
With his vast experience navigating complex situations, Evert-Jan plays a key role in driving the adoption of ‘discoverability,’ ‘fully digital business models,’ and ‘digital-only customer interactions’ at PostNL. These concepts, currently reflected in APIs, event streams, and integration platforms, are poised for significant growth in the coming years. As a result, customers—including business clients, partners, and consumers—will increasingly seek direct access to PostNL’s internal applications and services, creating a seamless integration into the PostNL ecosystem.
A skilled professional with years of background in both technology and client relations, Jelle connects complex technical concepts to support practical business needs.
